Verification, then payouts

Kingmaker Casino KYC check: what to send and when

Every licensed casino must confirm who you are, and Kingmaker Casino usually finishes the check within 3 hours.

Start verification

Curaçao licensedOGL/2011/7418/760 issued by Gaming Control Board Curaçao, audited by SIQ and BMM Testlabs.

Plain answers

Read the six lines

Kingmaker Casino keeps the check short by telling you the essentials before you send anything.

Reviews your file

Kingmaker Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2011/7418/760

Usual duration

3 hours

Required by

Before your first withdrawal

Verification inbox

[email protected]

Minimum age

18+

The route

From blurry photo to finished check

Sharp pictures and matching details are how Kingmaker Casino moves your file along quickly.

See the full list

Open your account details and find the verification section; note the three documents listed there so nothing is missed.

Glare-free photos?

Upload a clear, colour photo of each requested document, with all four edges showing and no glare across the text.

Which digits stay visible?

Show the payment card used for your deposit, then cover the middle digits so only the first six and last four stay visible.

Check your inbox

Watch for a confirmation e-mail once the review ends; reply from the same address if anything is unclear or unreadable.

Sorting your papers

Documents, purpose, requirements

Kingmaker Casino asks for the three documents below and nothing outside its own list.

Photo ID

ConfirmsYour name, face and date of birth

Must showFull face, all four edges, readable text

Proof of address

ConfirmsWhere you live in New Zealand

Must showYour name and address, issued in the last few months

Payment card image

ConfirmsThe card you paid with is yours

Must showFirst six and last four digits, name, no CVV

When your upload bounces back

Line the details up first. A bank statement or licence showing a different spelling or street than your casino profile is refused because our team cannot confirm both belong to one person. Bullets: Match the name to your profile exactly; Send a fresh copy showing the same address Match the name to your profile exactly Send a fresh copy showing the same address

Is a screenshot accepted? Screenshots lose the fine print our reviewers need, so they come back as unreadable images even when the details on screen look perfectly clear to you. Bullets: Photograph the original paper or card; Keep the whole document inside the frame Photograph the original paper or card Keep the whole document inside the frame

Is an old document any use? Anything past its expiry date is turned down, because a lapsed document proves nothing about who you are today and cannot be checked against live records. Bullets: Check the expiry date before you upload; Use your newest valid document Check the expiry date before you upload Use your newest valid document

Showing the money behind the deposit

Our licence from the Gaming Control Board Curaçao, number OGL/2011/7418/760, obliges us to know where deposited money comes from. Asked of many players each week, the check is routine and says nothing about your honesty.

Depending on your case, our team may request one or two of the following:

Recent bank statements
Payslips from your employer
A recent tax return
Proof of a property or asset sale
A letter confirming a pension or benefit

Getting ahead of it

Moments when the check lands in your inbox

Four moments bring the check to your door, and each one tells you what to have ready.

Right at sign-up

New players confirm they are 18 or over before play starts, so a photo ID goes on file while your account is still fresh and empty.

Before the big one clears

A deposit or withdrawal far above your usual pattern prompts a look at the source, so document what the money is and where it came from.

A cleaner file for you

Something that fails to line up, such as a maiden name or a flat number, sends the file back until the records agree again.

Your first cashout

Your first payout is the checkpoint the licence sets, so the file is completed in up to 3 hours before money leaves your account.

At the check point

Your withdrawal is waiting on a check

Kingmaker Casino keeps answers short, so you know exactly where the check stands.

How long does the identity check take once I send my documents?+

Three hours is the usual turnaround at Kingmaker Casino once your documents arrive in full. Send them to [email protected] and the team works through them in that window. A blurry copy sets the count back to the moment a clear one lands.

What happens if one of my documents gets refused?+

An e-mail explains which copy failed and why, so you send a corrected one rather than the whole set again. Most refusals come down to glare, cropped edges or a covered card number. Reply to that message and the three-hour window restarts from the new upload.

Are my documents safe when I send them in?+

Yes. Files travel over 256-bit TLS encryption and reach only the team that reads them, never other players or outside hands. Identity records stay with Kingmaker Casino N.V. and are used for the check itself, nothing more.

When exactly do I have to be verified by?+

The licence requires it before your first withdrawal, and that is the latest point at which we ask. We may also request the documents sooner, at registration or after your first deposit. Either way, the request arrives before any payout leaves.

Why is the casino asking me where my money comes from?+

Source of funds questions are a routine duty under our licence, part of the anti-money-laundering work every licensed operator carries out. Nothing in the request suggests anything about you. A short, honest description of where your funds originate is normally all it takes.

Will I ever need to send my documents in again?+

Sometimes a second round happens, for example when a card or an address changes, or when a document has aged out. Fresh copies keep the account in good standing for future payouts. The request always names what is needed and why.

Which regulator issues the licence behind these checks?+

The Gaming Control Board Curaçao licenses Kingmaker Casino N.V. under number OGL/2011/7418/760, and that licence is the reason the identity check exists. It also sets the age limit of 18+ for players from New Zealand.