+64 9 873 5178Gaming OGL/2011/7418/760
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Getting help

Kingmaker Casino Contact: Say Hello, Get Help

Reach a real person on chat, e-mail or phone any hour of the day or night, every day of the week.

Get help now Play from NZ$18
Paid today
558,855 NZ$
7,448 Playing now
Curaçao licensedOGL/2011/7418/760 issued by Gaming Control Board Curaçao, audited by SIQ and BMM Testlabs.
17-minute average payoutNZ$38M paid weekly, up to NZ$42,000 per withdrawal with no processing delays.
Bank-grade encryption256-bit TLS secures every transaction, eCOGRA dispute resolution protecting 737,000+ players.
Talk to a human

Pick your channel and we answer

Match your question to a channel and skip the queue entirely.

Need a quick answer?
Use live chat for anything urgent, like a stuck deposit or a locked login; our advisers reply in about three minutes, around the clock.
Open chat
Where do I send documents?
Send details by e-mail to [email protected] for statements, documents or anything you want in writing; replies usually arrive within twelve hours.
Write to us
Can I speak to someone now?
Phone +64 9 873 5178 (NZST) when you want to talk a claim through aloud; a colleague picks up in roughly one minute.
Call us
You are in New Zealand

New Zealand time, New Zealand number

Check your local line, your language and which authority stands behind the account.

How to reach us

New Zealand phone+64 9 873 5178
Support time zoneNZST
Languages spokenEnglish, German, Finnish, Norwegian
E-mail us[email protected]

Who supervises

Regulator and licenceGaming Control Board Curaçao, OGL/2011/7418/760

Where to get help

Gambling supportGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Gamblers Anonymous New Zealand

When gambling stops feeling like a game

Independent organisations help with gambling problems, and they talk to you in confidence. Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and Gamblers Anonymous New Zealand all work outside the casino, so you can speak freely without your account being involved.

Gambling Helpline New Zealand. Trained people listen day or night and walk you through options for yourself or a family member.

The Problem Gambling Foundation of New Zealand. Counselling and community programmes help New Zealanders understand and change their gambling habits.

Gamblers Anonymous New Zealand. Peer meetings let you share your experience with people who have been through the same thing.

Continue reading
Faster answers

Send each question to its own inbox

Sort your question once, here, and it goes straight to the desk that handles it.

Account team

General support[email protected]
Verification documents[email protected]

Money team

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]
Privacy requests[email protected]
Business and partnerships[email protected]
Reading the small print

Check the company behind your account

Here is the company, its registration and its licence in plain terms.

The company

Legal nameKingmaker Casino N.V.
Company number124063 (Curaçao)
Registered addressHeelsumstraat, Willemstad

The licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2011/7418/760

Write to us

Support e-mail[email protected]
Someone is awake now

Help is awake whenever you need it

After this table you will know exactly when each channel answers you.

Live chat

Live chat hours24/7 support available
Chat first reply3 minutes
All times shown inNZST

E-mail

E-mail address[email protected]
E-mail reply12 hours

Phone

Phone number+64 9 873 5178
Phone waiting time1 minute
Seven short answers

What you get from these answers

You will know who licenses us, how we handle your data and how to reach the right person.

trustDo I need to check that Kingmaker Casino is licensed?+
Checking takes seconds. Kingmaker Casino N.V. holds licence OGL/2011/7418/760 from the Gaming Control Board Curaçao and has operated since 2011. The company is registered in Curaçao under number 124063, at Heelsumstraat, Willemstad, so every account sits under that regulator.
trustDo I need to send anything before I can withdraw?+
Sending your photo ID, proof of address and a payment card image starts verification, which usually finishes within three hours. Have clear images ready when you send them. Anything unclear adds a round trip, so check light and edges before attaching each file.
trustWhat if I need help at three in the morning on a Sunday?+
Messaging us then is fine, because our team works right around the clock in English, German, Finnish and Norwegian. We keep the same New Zealand time clock all week, so a Sunday night question reaches a person rather than a queue that opens on Monday.
trustWhat happens when a support reply leaves me unsatisfied?+
Telling the agent first gives them a chance to escalate on the spot. When that still falls short, send your case to [email protected] with the chat date and any reference you were given, and a senior reviewer takes it from there. A dead end with us means the Gaming Control Board Curaçao.
trustWhere do I go to shut my account for good?+
Writing to [email protected] with a clear request closes it properly, and our team confirms once it is done. If gambling has become a worry, say so in the same message and ask for self-exclusion instead, which blocks the account harder than a plain closure.
trustWhat if I want a copy of everything you hold on me?+
Asking [email protected] gets you a copy of your stored data, and the same inbox handles deletion requests. Some records stay because Curaçao rules and our audit partners, SIQ and BMM Testlabs, require them, so we tell you exactly what must remain and why.
trustWhat if I cannot recall which email my account uses?+
Giving us your full name, date of birth and the email you think is registered lets a chat agent trace the account. Never send your password, since support has no use for it and will not request it. A masked version of the address confirms it is the right one before anyone changes anything.
Four steps to be heard

What happens when support cannot solve it?

Complaints follow the same honest path Kingmaker Casino uses for every player.

First words, first fix
Start by writing to the support team with your account e-mail and a clear account of what went wrong. A first reply usually follows inside twelve hours.
Answered questions, faster close
Read the reply carefully and answer any questions they raise, adding screenshots or payment references. Most issues settle at this step once the facts are clear.
Kingmaker Casino takes it higher
If the answer still does not fit, ask support to escalate it to a senior team member. Ask for a written outcome so you have a record of what was decided.
Put it before the board
Should the casino's final answer leave you unhappy, you may take the matter to the Gaming Control Board Curaçao, the regulator that issued our licence OGL/2011/7418/760.

Details that cut the wait

Line up these few details and support can help you without a second round of questions.

  • The account e-mail address you registered with
  • Your player reference or username
  • A short description of the problem
  • Screenshots or the payment reference involved
  • Photo ID if your account needs verifying

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