Control kept in your hands

Which responsible gambling tools are in your Kingmaker Casino account?

Play only from 18, and every Kingmaker Casino account carries five tools: deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

Curaçao licensedOGL/2011/7418/760 issued by Gaming Control Board Curaçao, audited by SIQ and BMM Testlabs.

Four facts

Check these four things

Useful when an account is new, or when someone asks who stands behind it.

Minimum age18+

RegulatorGaming Control Board Curaçao, OGL/2011/7418/760

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Setting up

Which setting changes what?

Limits belong to how Kingmaker Casino works, so they sit in the account from the first day.

How much goes in?

A deposit limit caps how much goes in over a chosen stretch of time. Switch it on before your first session, while the numbers are still a plan rather than a repair.

Loss limit

A loss limit stops the session once a set amount is gone, whatever the clock says. Set it when losing would otherwise pull you into chasing the money back.

Losing track of time

Session time reminders tap you on the shoulder at intervals you choose, so a quick spin does not quietly become an evening. Switch them on if you play without watching the clock.

Need a full break?

Self-exclusion closes your Kingmaker Casino account to play for a period you pick, and no national register covers this country, so it is set inside the account itself.

See your session as it is

Reality checks show net spend and time played during a session, without judgement. Switch them on when you want the facts in front of you as you go.

Your first limit

A limit in four small moves

Nothing needs sending in and nothing needs proving, which is the worry most people arrive with.

Where is the menu?

Sign in and open your profile menu, then look for the section headed with your limits and exclusions rather than account details.

Check what is already set

Inside the limits section you see what is already set, if anything. Check that before you add a second limit you do not need.

Deposit, loss or time

Pick deposit, loss or session time, then choose a figure or a duration you could live with on a quiet week, not a hopeful one.

Your figure in place

Save the change and go back to the page once more. Seeing your own figure there means the setting is active on the account.

Fun first, then a habit: spotting the turn

Noticing a change early keeps a pastime a pastime. A deposit limit or a pause taken today is the gentlest step you can make, and it can be adjusted again later in your account.

Read these slowly and see which, if any, feel familiar from the last few weeks.

You check the balance before you check your messages
Spending more than the figure you had in mind
Chasing a loss with a larger deposit
Playing longer than you planned, most sessions
Keeping play quiet from family or friends
Borrowing money to keep the account topped up
Play crowding out sleep, work or time off

Someone to talk to

Free, confidential, and a phone call away

Many readers fear being judged or charged; here nothing costs money and nothing is shared.

Gambling Helpline Aotearoa

A free, confidential line answers day and night for anyone worried about their own play or a relative's, and you can also reach it by text. Speak as much or as little as you wish. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support are offered around the country, in person or by freephone and text on weekdays during business hours, for players and for families. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site explains the signs of harm, offers practical tips and helps you find local support, whether you play yourself or are concerned about someone close. safergambling.org.nz

Age, devices and a listening ear

Checked at sign-up, paid after proof. No account here is opened for anyone under 18. Age is confirmed at registration, and identity documents are asked for before the first withdrawal is paid out.

The shared family device. On a shared computer or phone, a blocking tool set on the device keeps casino pages out of reach without needing the account password. Choose one that covers every browser and app the household uses.

What if I say the wrong thing? Talking calmly about money and time lands better than accusations, and the Gambling Helpline Aotearoa takes calls from relatives as well as players around the clock. Speak once, then offer to sit with them while they use the tools.

A day off, or a long stop: which do you want?

A time-out, hours to days. A time-out pauses your account for hours or days without closing anything. It is started from the account settings and its length rests with you; while it runs, play stays unavailable until it ends.

Set your self-exclusion. Self-exclusion closes your access for a long stretch, and for up to two years where the situation calls for it. Once set, it cannot be undone early, so the pause holds even on a difficult evening.

Account-level self-exclusion. No national register exists here, so the casino account itself is where you exclude. You can also call the free helpline to talk the decision through before or after you set it.

Five short answers

You want the full picture before playing

Clear replies on age checks, pauses, early release, account closure and phone limits.

Why does the casino check my age before I can play?+

A proof of age check happens before your account opens, because Kingmaker Casino only accepts players of 18 and over. Send a photo ID with your other verification documents and the review is completed within three hours.

When does a short break start, and when can I play again?+

A break freezes the whole account: no deposits, no play, no bonuses. Access returns by itself when the chosen period runs out. Nothing else is needed from you at that point.

Is there any way to lift my self-exclusion sooner?+

No. A self-exclusion holds for the period you pick and cannot be shortened, not by a call and not by a message to support. Plan the length as though it were fixed, because it is.

Who do I speak to if I want the account shut permanently?+

Support closes it for you. Write to the support email from your registered address and say that the closure is permanent. You will get a written confirmation once the account is shut.

Do the limit controls exist in the mobile version of the site?+

Yes. The mobile site opens the same account section as the desktop one, so deposit, loss and session settings sit in identical places. Replies from live chat are the same whichever device you use.